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Critical Success Factors of Knowledge Management System in Vietnam

Received: 5 December 2015     Accepted: 14 December 2015     Published: 30 December 2015
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Abstract

Knowledge management plays a very important role in business operation, especially in the efficient exploitation of information or knowledge resources through technology. Technology provides the basic tools for implementing and improving the efficiency of knowledge management activities within an enterprise. To understand the relative influence of various factors in improving knowledge management systems, this study used data from 92 Vietnamese enterprises having knowledge management systems. The study identified a number of important factors directly affecting the success of knowledge management system in Vietnam enterprises. Based on the results of this study, the authors gave several recommendations for Vietnam enterprises in the development and application of knowledge management systems, and suggested future studies.

Published in International Journal of Business and Economics Research (Volume 4, Issue 6)
DOI 10.11648/j.ijber.20150406.18
Page(s) 323-327
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Knowledge Management System, Critical Success Factors, Technology, Vietnam

References
[1] Alavi, M., Leidner Dorothy, E. (1999). Knowledge Management Systems: Emerging Views and Practices from the Field. 32nd Hawaii International Conference on System Sciences, IEEE Computer Society.
[2] Alavi, M., Dorothy Leidner, E. (2001). "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues", pg. 114.
[3] Barna, Z. (2003). Knowledge Management: A Critical E-Business Strategic Factor. Unpublished Masters Thesis, San Diego State University.
[4] Cross, R., Baird, L. (2000). Technology Is Not Enough: Improving Performance by Building Organizational Memory. Sloan Management Review, 41(3), 41-54.
[5] Davenport, T., Prusak L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
[6] Detlor, B. (2003). Internet-based information systems use in organizations: An information studies perspective. Information Systems Journal 13 (2): 113-132.
[7] Ginsberg, M., Kambil, A. (1999). Annotate: A Web-based Knowledge Management Support System for Document Collections. 32nd Hawaii International Conference on System Sciences, IEEE Computer Society Press.
[8] Holsapple, C. W., Joshi, K. D. (2000). An Investigation of Factors that Influence the Management of Knowledge in Organizations. Journal of Strategic Information Systems, 9, 235-261.
[9] Jennex, M. E., & Olfman, L. (2004). Modeling knowledge management success. Proceedings of the Conference on Information Science and Technology Management, CISTM.
[10] Maier, R. (2002). “Knowledge Management Systems: Information And Communication Technologies for Knowledge Management (3rd edition)”. Berlin: Springer.
[11] Malhotra, Y., & Galletta, D. (2003). Role of commitment and motivation as antecedents of knowledge management systems implementation. Proceedings of the 36th Hawaii International Conference on System Sciences.
[12] Mandviwalla, Eulgem, Mould, Rao (1998). “Knowledge Management in Modern Organizations”.
[13] Nam, T. H. (2014), The Application Knowledge Management Tools of The Enterprises in Vietnam - The Problems and Solutions, Trade Science Review, Vol. 74-75, 84-92.
[14] Rasmussen, J., Pejtersen A., and Goodstein L. (1994). Cognitive systems engineering. London: John Wiley.
[15] Sage, A. P. and Rouse, W. B. (1999). Information Systems Frontiers in Knowledge Management. Information Systems Frontiers, 1(3), 205-219.
[16] Yu, S.-H., Kim, Y.-G., & Kim, M.-Y. (2004). Linking organizational knowledge management drivers to knowledge management performance: An exploratory study. Proceedings of the 37th Hawaii International Conference on System Sciences, HICSS36.
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  • APA Style

    Tran Hoai Nam. (2015). Critical Success Factors of Knowledge Management System in Vietnam. International Journal of Business and Economics Research, 4(6), 323-327. https://doi.org/10.11648/j.ijber.20150406.18

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    ACS Style

    Tran Hoai Nam. Critical Success Factors of Knowledge Management System in Vietnam. Int. J. Bus. Econ. Res. 2015, 4(6), 323-327. doi: 10.11648/j.ijber.20150406.18

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    AMA Style

    Tran Hoai Nam. Critical Success Factors of Knowledge Management System in Vietnam. Int J Bus Econ Res. 2015;4(6):323-327. doi: 10.11648/j.ijber.20150406.18

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  • @article{10.11648/j.ijber.20150406.18,
      author = {Tran Hoai Nam},
      title = {Critical Success Factors of Knowledge Management System in Vietnam},
      journal = {International Journal of Business and Economics Research},
      volume = {4},
      number = {6},
      pages = {323-327},
      doi = {10.11648/j.ijber.20150406.18},
      url = {https://doi.org/10.11648/j.ijber.20150406.18},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijber.20150406.18},
      abstract = {Knowledge management plays a very important role in business operation, especially in the efficient exploitation of information or knowledge resources through technology. Technology provides the basic tools for implementing and improving the efficiency of knowledge management activities within an enterprise. To understand the relative influence of various factors in improving knowledge management systems, this study used data from 92 Vietnamese enterprises having knowledge management systems. The study identified a number of important factors directly affecting the success of knowledge management system in Vietnam enterprises. Based on the results of this study, the authors gave several recommendations for Vietnam enterprises in the development and application of knowledge management systems, and suggested future studies.},
     year = {2015}
    }
    

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    AB  - Knowledge management plays a very important role in business operation, especially in the efficient exploitation of information or knowledge resources through technology. Technology provides the basic tools for implementing and improving the efficiency of knowledge management activities within an enterprise. To understand the relative influence of various factors in improving knowledge management systems, this study used data from 92 Vietnamese enterprises having knowledge management systems. The study identified a number of important factors directly affecting the success of knowledge management system in Vietnam enterprises. Based on the results of this study, the authors gave several recommendations for Vietnam enterprises in the development and application of knowledge management systems, and suggested future studies.
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Author Information
  • Department of E-commerce, Vietnam University of Commerce, Hanoi, Vietnam

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